Orders are shipped within 5 - 7 working days. Working days are Monday to Friday. You will receive a shipping confirmation e-mail with a tracking number once your order is shipped.
Orders are shipped by 1st class signed - which would need a signature upon delivery. If you haven't received your purchases after 10 working days, please get in touch or check with your local depot.
RETURNS & EXCHANGES
We currently have limited returns and exchange policy.
Please e-mail us to go over any more information you may need on this.
Shipping is not eligible for refund with your order.
Make personalised gifting easier and get your order delivery directly to them?
We offer complimentary gift packing with a hand written message. All you have to do is get in contact and let us know how special you would like your order to be.
UPDATE YOU SHIPPING ADDRESS
If you need to update your shipping address please let us know as soon as possible. A quick email with the correct name and address will make sure your order is shipped to the correct address. Don't forget to add your order number in the subject.
We aim to respond to emails within 12 hours.
We also respond to enquiries via instagram @sarangua.co.uk